Collecting feedback is easy — knowing what to do with it is the hard part. These prompts help you design surveys that get honest answers, analyze patterns in feedback data, and turn complaints into product improvements. Tested across ChatGPT, Gemini, and Claude so you know which model helps you listen better.
| What you're trying to do | הכי טוב ל |
|---|---|
| Create surveys that get real answers | Claude |
| Find patterns in customer feedback | Gemini |
| Respond to online reviews professionally | ChatGPT |
| Turn NPS scores into improvements | Claude |
| Prioritize customer feature requests | Gemini |
| Build a continuous feedback system | ChatGPT |
פרומפטים
Create surveys that get real answers
I need a customer feedback survey for [product/service/experience]. Goal of the survey: [what you want to learn] Audience: [who will fill it out] Survey length target: [number of questions] Distribution method: [email, in-app, post-purchase, etc.] Last survey sent: [when, or never] Design the survey: 1. 8-12 questions in optimal order (easy to hard, closed to open) 2. A mix of rating scales, multiple choice, and open-ended questions 3. The one question that reveals the most actionable insight 4. NPS question placement and follow-up question for detractors 5. An incentive strategy that increases completion without biasing results 6. A pre-survey message that explains why their feedback matters (under 50 words)
הכי טוב ל: CLAUDE
Claude designs surveys with the least bias in question wording. It avoids leading questions that other models default to and structures the flow so respondents don't abandon halfway through.
Tested Feb 15, 2026
טיפים מקצועיים
Put your most important question in position 3, not position 1. The first two questions warm people up and build commitment. By question 3, they're invested enough to give thoughtful answers.
Find patterns in customer feedback
Analyze this customer feedback and tell me what to prioritize: [Paste 20-50 pieces of customer feedback: reviews, survey responses, support tickets, social comments] Product/service: [what they're giving feedback on] Recent changes: [anything you've changed recently] Known issues: [problems you're already aware of] Provide: 1. Theme analysis: group feedback into 5-7 categories with frequency counts 2. Sentiment breakdown: positive, negative, neutral percentages 3. The #1 issue to fix immediately (biggest impact, most mentioned) 4. Hidden insights: feedback patterns that aren't obvious on first read 5. Exact customer quotes that best represent each theme 6. A prioritized action plan: what to fix this week, this month, this quarter
הכי טוב ל: GEMINI
Gemini excels at categorizing and quantifying unstructured feedback data. Its theme analysis is thorough and it catches subtle patterns across disparate feedback sources that other models miss.
Tested Feb 15, 2026
טיפים מקצועיים
Include the raw feedback verbatim, including typos and emotions. AI extracts more insight from unfiltered customer language than from your cleaned-up summaries. The anger and excitement in raw feedback reveals priority.
Respond to online reviews professionally
Help me respond to these customer reviews: [Paste 5-10 reviews with star ratings] Business type: [what you do] Brand voice: [professional/friendly/empathetic/casual] Common misconceptions: [things reviewers often get wrong] Changes you've made: [improvements based on past feedback] For each review, write: 1. A personalized response (not generic 'thank you for your feedback') 2. Acknowledgment of their specific experience 3. For negative reviews: what you're doing to address the issue 4. For positive reviews: a genuine reaction that encourages loyalty 5. A subtle invitation to return or try something new 6. Flag any reviews that need private follow-up (and a DM template)
הכי טוב ל: CHATGPT
ChatGPT writes the most natural, personalized review responses that don't sound corporate. It adapts tone perfectly between 1-star and 5-star reviews without being defensive or overly grateful.
Tested Feb 15, 2026
טיפים מקצועיים
Respond to negative reviews within 4 hours and positive reviews within 24 hours. Speed on negative reviews shows you care. Delayed responses on positive reviews feel fine because happy customers aren't waiting anxiously.
Turn NPS scores into improvements
Help me act on our NPS results. Current NPS score: [number] Previous NPS score: [number and when] Promoters feedback themes: [what happy customers say] Detractors feedback themes: [what unhappy customers say] Passives feedback themes: [what neutral customers say] Response rate: [percentage who responded] Build an NPS action plan: 1. Score interpretation: what our NPS really means in context 2. Top 3 actions to convert passives to promoters 3. Top 3 actions to reduce detractor volume 4. A promoter program: how to activate happy customers as advocates 5. Detractor rescue workflow: steps to save at-risk customers 6. Quarterly NPS improvement targets with specific initiatives for each
הכי טוב ל: CLAUDE
Claude provides the most honest NPS interpretation, including when scores are misleading due to low response rates or biased samples. Its action plans prioritize the highest-leverage changes.
Tested Feb 15, 2026
טיפים מקצועיים
Call your detractors personally. A phone call from a real person to someone who gave a low score converts 30-40% of them back to satisfied customers. AI can write the script, but the human call does the work.
Prioritize customer feature requests
Help me prioritize these feature requests from customers: [List 10-15 feature requests with: who requested it, how many times it's been asked, customer tier/value] Product roadmap capacity: [how many features you can build this quarter] Strategic priorities: [company goals this year] Competitor features: [what competitors have that you don't] Technical constraints: [anything limiting what you can build] Prioritize and provide: 1. A scoring matrix: impact (revenue, retention, acquisition) x effort 2. The top 5 features to build, in order, with business justification 3. Features to explicitly NOT build (and how to communicate that) 4. A 'quick wins' list: low-effort features that delight customers 5. A customer communication plan for each decision (yes, not yet, no) 6. A feedback loop: how to validate the priority order with customers before building
הכי טוב ל: GEMINI
Gemini builds the most structured prioritization matrices with clear scoring criteria. Its impact vs. effort analysis is practical and produces frameworks your product team can adopt immediately.
Tested Feb 15, 2026
טיפים מקצועיים
Ask customers 'what would you stop using if we built this?' instead of 'do you want this feature?' The first question reveals actual value. The second always gets a 'yes' that means nothing.
Build a continuous feedback system
Help me build a continuous customer feedback system. Business type: [product/service/SaaS/e-commerce] Customer base size: [number of active customers] Current feedback sources: [surveys, support tickets, reviews, social — or none] Team responsible: [who handles feedback] Biggest feedback gap: [what you don't know about your customers] Design a feedback ecosystem: 1. Feedback collection touchpoints: when and where to ask (map to customer journey) 2. Passive feedback sources: signals you can read without asking 3. A feedback aggregation system: how to centralize data from all sources 4. A weekly feedback review ritual: agenda, attendees, and action format 5. Closed-loop process: how to tell customers their feedback led to changes 6. Quarterly 'voice of customer' report template for leadership
הכי טוב ל: CHATGPT
ChatGPT designs the most comprehensive feedback ecosystems with practical tool recommendations. It maps feedback touchpoints to the customer journey clearly and suggests realistic implementation timelines.
Tested Feb 15, 2026
טיפים מקצועיים
The closed loop is everything. When you make a change based on feedback, email every customer who requested it. 'You asked, we built it' is the most powerful retention message you can send.
Based on actual testing — not assumptions. See our methodology
Gemini
Best for feedback analysis and feature prioritization. Categorizes unstructured data efficiently and builds clear scoring matrices. Less effective at writing empathetic customer-facing responses.
Results from Gemini 2.0 Flash · Tested Feb 15, 2026ChatGPT
Best for review responses and feedback system design. Writes natural, personalized customer replies and maps comprehensive feedback ecosystems. Can be overly optimistic in sentiment analysis.
Results from GPT-4o · Tested Feb 15, 2026Claude
Best for survey design and NPS interpretation. Creates unbiased surveys and provides honest data analysis. Sometimes over-qualifies findings — push it for clear recommendations.
Results from Claude 3.5 Sonnet · Tested Feb 15, 2026Grok
Excels at cutting through complaint noise to identify the real issues customers are trying to communicate. Delivers blunt, actionable analysis without sugarcoating negative feedback patterns. Less effective at building empathetic feedback response frameworks and diplomatic survey designs.
Results from Grok 2 · Tested Feb 15, 2026Ask 'why' after every rating. A 3-star rating tells you nothing. The follow-up 'what would make this a 5?' tells you everything. Always pair quantitative scores with one open-ended question that reveals the story behind the number.
Negative feedback is a gift — silence is the threat. Customers who complain are giving you a chance to fix things. The ones who leave without saying anything are the real problem. Build systems that make it easy to complain before they walk away.
Share raw feedback with the whole team. Don't filter customer quotes into sanitized summaries for your team. Let engineers, designers, and leadership read the actual words customers use. Raw emotion drives action faster than any report.